Category: Dispatching

How Dispatching Software Makes for Better Dispatchers

The success of every organization relies heavily on the people who work behind the scenes. In the transportation industry a key role is the dispatcher. This is the person who is the important link between the driver, management, and the customer.  

Certainly, the drivers in your organization are important, but it is the dispatcher that keeps your drivers, their workload and the delivery of your services on-time and in order.

The dispatcher’s job is one of the most important in the company, but he/she can only succeed if given the tools needed. The dispatcher needs to be constantly aware of driver locations, traffic in the areas, the weather, and any other factors that could potentially get in the way of drivers being on time. Dispatchers organize the best arrival routes, communicate with customers on time of delivery, and even invoices when needed – the super employee who does it all. But unfortunately the job cannot get done effectively and efficiently if everything is done manually. There are only so many hours in a day.

This is where the right dispatching software with features such as traffic reporting, driver location, route organization and cost saving reports come into play. It is when your dispatcher has access to this information that he or she can get the job done in the best way possible.

Dispatching software can assist dispatchers with the following:

• Maintaining records of the driver’s daily routes
• Finding the quickest route
• Prioritizing cargo space for each of the drivers based on planned routes
• Viewing live traffic that should be avoided
• Recording miles driven
• Automatic IFTA calculations
• Offering customers up-to-date arrival times
• Generate appropriate invoices
• Planning the most efficient routes to meet delivery requirements

Overall, we can safely say the dispatcher is responsible for keeping drivers and customers happy by keeping everyone well-informed. However, this is virtually impossible to do manually. It requires dispatching software to visualize optimal routes, see traffic conditions, and help with last-minute customer needs.

When you improve the planning process by implementing appropriate software, you make sure that your dispatchers and drivers can do their job as effectively as possible.

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